Rotator is a dynamic pavement sign with an A1 click frame. The rotating sign is printed on both sides, so each rotation creates a different image in the streetscape. The poster will also stand out more because of the moving sign. Because the sign is easy to replace, you retain the flexibility to communicate appropriate messages about your business. Rotator offers the opportunity to stand out in the current streetscape and increase your attention value. The pavement sign is fully customizable, so it will always seamlessly fit your store concept or brand identity.

You can choose from the following payment methods: iDEAL, VISA, Maestro, Mastercard, Mister Cash, Sofort banking, Giro Pay, or PayPal. When paying by credit card (VISA and Mastercard), your credit card will only be charged by your credit card company once your order has been delivered.

Status of your shipment

At Rotator, we believe it's important that you know exactly what the status of your order is.

1. Order confirmation: After your order you will receive an order confirmation by email.
2. Digital invoice: Our sales team will check all your details and send you a digital invoice for your records.
3. Track & Trace: You will receive a notification when your package has been packed and you will receive your Track & Trace number.

Shipping rates

Delivery in the Netherlands: €35.00 excluding VAT
Delivery in Belgium: €50.00 excluding VAT

How do I exchange my item?

At Rotator, we value speed. That's why, if you'd like a different product, you can order it in advance. You can simply return the product you don't want.

How do I return my item?

We are sorry that you are not satisfied with the product, but we are happy to help you. Download the return form hereTo ensure the refund process goes as smoothly as possible, it's important that you complete the form completely.

Return options

Once you have sent us the return form, our colleagues will come and collect the package from you.

Repack your item

Make sure your product is safely packaged. This can be done in the same box it was delivered in. Use air cushions, bubble wrap, or other cushioning material to minimize empty space in your package. This will prevent any damage during transport.

If your item arrived in multiple packages that were tied together with a strap or lid, reconnect them with rope or tape.

The status of your return

Once the order has been returned to us, we will inspect the package. We will notify you about the refund or delivery of the replacement product.

Refund

If you've returned a product, we'll inspect it as soon as it arrives. You'll then be notified by email about the refund.

Exclusions from the right of return

Custom-made items and items from our own production that are made especially for you are excluded from the right of return. This is clearly indicated on the product page for these items with a "made especially for you" button.

My product was delivered damaged

Was your product delivered damaged? We're very sorry to hear this. The defect could be due to a manufacturing error or careless delivery.

• Defect due to manufacturing error: You can take a photo of the defective product and the suspected cause and send it to us. We will then contact you to find a suitable solution. Your satisfaction as a customer is our top priority!
• Defective delivery: It's possible the delivery driver handled your package a little too enthusiastically. Please take a photo of the damaged box and the defective product and email it to our customer service. We will contact you as soon as possible to find a suitable solution.

Report damage within 2 working days!

Every package is packed with the utmost care, but unfortunately, drivers don't always handle our packages with the utmost care. Therefore, the above is important to ensure everything goes smoothly. Damage must be reported within two business days of delivery. To provide you with the best possible service, we kindly request that you send us a total of three photos. In the event of damage, we ask you to do the following:

1. Take a photo that clearly shows the product and the damage. If multiple products are damaged, clearly show this in the photo. If (partially) protective gear is present, please include this in the photo.
2. Take a photo of the packaging. If fragile tape is present, please include it in the photo(s).
3. Take a photo of the packing slip that was included with the damaged delivery.

Once we receive the images above, we can help you repair your damage. We apologize again for the inconvenience!

Rotator cannot be held liable for any damage during transport if you have signed for receipt. If there is a high probability that someone else will accept your package, please ensure that person is aware of the above procedure.

Tips for a damaged delivery

We classify a damaged delivery as visible damage upon delivery and suspected damage upon delivery.

• Visible damage: If the product is visibly damaged, we advise you to refuse the package and ask the carrier to take it back. You are therefore not accepting this shipment due to damage!
• Suspected damage: If damage is suspected but not visible through the packaging, please make a note on the waybill or the signature device. If the driver does not allow this, we advise you to use an "X" as your signature. This way, our customer service team will know exactly how to handle this.

My order is incomplete

Did you order multiple products and not all of them were delivered? Don't panic! There are two possible causes.

Either one of your products was temporarily unavailable. We will always notify you of this. You can therefore expect another package from us soon. Unfortunately, where hard work is involved, mistakes sometimes happen. It's possible a colleague was asleep. In this case, please contact us as soon as possible, and we will ensure you receive the missing product as soon as possible.

Rotator respects the privacy of all users of its sites and ensures that the personal information you provide is treated confidentially and with care.

This is the website of The Tag Company 
Our registration number at the Chamber of Commerce is 89659066
Our VAT number is NL004751324B25

Each time you visit our website, our web server automatically recognizes neither your domain name nor your email address.
When you visit our website we store:
- all information relating to the pages you have consulted on our site;
- any information you have voluntarily provided (for example, research information and/or site registration).

This information is used:
- to successfully process your order;
- for internal use and will be deleted afterwards;
- to improve the content of our website.
The information will only be used internally and will not be passed on to other organizations for commercial purposes.

On this site, we use cookies (a cookie is a small file sent by an internet server and installed on your computer's hard drive. This file keeps track of the website you visited and contains some information about that visit):
- to successfully process your order;
- for internal use and will be deleted afterwards;
- to improve the content of our website.

We do not have any partnerships or special relationships with third parties on the Internet.

We have implemented appropriate security measures to prevent the loss, unlawful use or alteration of information we receive on our site.

How do you contact us regarding our privacy policy?
If you wish to comment on our privacy policy, you can contact us:
By Email : info@rotator.store
By telephone: +31 851 303 857.

About communication by email
If you do not wish to receive emails from our company in the future, please contact us at the address above.
About communication by letter
If you provide us with your postal address via the web, you will only receive the information you requested, at the address you provided us.
About communication via WhatsApp
If you share your phone number with us via WhatsApp, our company may contact you via WhatsApp with information about our products and services. If you do not wish to receive such WhatsApp messages, please contact us at the address above.

Upon request, we offer visitors to our site the opportunity to correct any inaccurate information we hold about them. If you wish to correct your personal information, please contact us at the address above or log in to My Account.

If you believe our site is not following our privacy policy, please contact our company directly at the address listed above.

You can view and download The Tag Company's terms and conditions here: General terms and conditions.